Refund policy

At Laams Wellness, your satisfaction is our priority. This Refund Policy explains our returns, cancellations, and refund procedures.

Return Eligibility (30-Day Window)

You may return items within 30 calendar days of delivery if:

  • Products are unopened and in original, sealed packaging
  • Products are unused and in resalable condition
  • Products are not expired or near expiration
  • You provide your original order number

We cannot accept returns if:

  • Products are opened, used, or tampered with (health & safety reasons)
  • Original packaging or seals are broken
  • Return request is after 30 days of delivery
  • Products are marked as "Final Sale"
  • Products are damaged due to misuse or improper storage

How to Return a Product

  1. Contact us within 30 days

    • Email: laamswellness@gmail.com
    • Phone: +61 414 334 207
    • Website: laamswellness.com
    • Provide your order number and reason for return

  2. Receive a Return Authorization (RA) number

    • Our team will review your request and issue an RA number
    • Do not ship products without an RA number

  3. Ship the product back

    • Pack securely in original packaging
    • Write the RA number on the outside of the package
    • Ship to the address provided by our team
    • Return shipping is paid by you, unless product is defective or we made an error

  4. Receive your refund

    • Refunds are processed within 5–7 business days after we receive the return
    • Refunds go to your original payment method
    • Email confirmation sent when processed
    • Allow 5–10 business days for refund to appear in your account

Refund Amounts

  • Full Refund: Original product price (excluding original shipping)
  • Partial Refund: May be issued if product is resalable but not in perfect condition
  • No Refund: If product doesn't meet eligibility requirements or return is unauthorized

Shipping Costs

  • Original shipping costs are non-refundable, unless we made an error or product is defective
  • Customer pays return shipping
  • Use a trackable shipping method; we are not responsible for lost/damaged shipments

Defective or Damaged Products

  • Contact us within 7 days of delivery
  • Send photos of product and packaging
  • We provide a prepaid return label
  • You receive a full refund or replacement

Wrong Item Shipped

  • Contact us immediately
  • We provide a prepaid return label
  • Correct item shipped at no additional cost

Order Cancellations

  • Before shipment (within 24 hours): Full refund if order hasn't shipped yet
  • After shipment: Cannot cancel once shipped; you may refuse delivery
  • Refund processed once returned; original shipping is non-refundable

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. This is known as the "cooling-off period."

How to Exercise Your Right of Withdrawal

To withdraw from your purchase, you can:

  • Log in to your account and submit a cancellation or return request directly from your order page
  • Contact us at laamswellness@gmail.com or +61 414 334 207 within 14 days of receiving your order

Upon withdrawal, we will confirm receipt of your request by email. Refunds will be issued within 14 days of receiving your withdrawal request.

Exceptions

The right of withdrawal does not apply to:

  • Sealed goods that have been opened and cannot be returned for health or hygiene reasons (including supplements and consumable wellness products)
  • Goods that have been used or are not in their original condition

Return of Goods

If you withdraw, you must return the goods promptly and no later than 14 days after notifying us. Return shipping costs are your responsibility unless otherwise agreed.


Contact Us

Laams Wellness
Email: laamswellness@gmail.com
Phone: +61 414 334 207
Website: laamswellness.com

We are committed to resolving any issues quickly and fairly. Thank you for shopping with Laams Wellness.